How can we help you today?
Feel free to contact us directly if you have any enquires regarding accomodation, we would love to have you stay with us.
Simply fill in all your personal data and let us get in touch with you. Normally, our support team answers within one business day to you, so that you don’t have to wait. Or call us directly from the phone.
Frequently Asked Questions
What’s the cancellation policy?
Flexible Booking Policies:
Full prepayment is required 30 days prior to arrival. Travelers who need to cancel their stay within the 30-day window will receive a travel credit with Villa Jade, redeemable for the next 12 months. Exceptions may be made at the discretion of the hotel on a case-by-case basis.
What time is check in / check out?
Check in is from 3pm. If you should arrive earlier at Bijagua downtown, we will do everything possible to have your room ready.
Check out is at 11am. If you would like to leave later in the day, please let us know and if possible, we’ll be happy to accommodate you.
What will the weather be like in Bijagua?
We’re located in the tropics and close to the equator. Summer season goes from December to April, while the wettest months are September and October. In Bijagua, rainy days can be expected throughout the year, these tropical showers come and go quickly, and help to keep Bijagua’s nature always green.
Is Villa Jade family friendly?
We are delighted to welcome families at all ages, and offer a number of family-favorite activities in town– think horseback riding, tubing at Río Celeste and visits to local restaurants.
Do you allow pets at the villas?
We do allow pets at the property, but we kindly ask to keep them away from beds, couches and wood surfaces that might get damaged. Any damages occurred during your stay will be charged an amount of $200
Is the water safe to drink in Costa Rica?
Yes. We provide safe drinking water for guests free of charge at the property. We have an excellent service provided by local institutions.
